Terms and conditions.
Nursery Places and Bookings

The Nursery must receive a signed and fully completed application form before a place can be considered. Full and part time sessions must fit in to the session times detailed on the application form; however, we will attempt to meet individual needs where necessary.  The minimum amount of sessions for all age groups is two sessions.
Registration Fees and Deposits

A £50.00 non-refundable fee is required upon booking a place. This is payable at time of registration.
Fees and Invoices

Nursery invoices are given out in advance of the 1st of the month and are due by the 1st by cheque, cash, bank transfer or workplace vouchers.
If invoices have not been received by the 1st, it is the responsibility of the parent to inform the Nursery.  Any late payments delivered after the 1st will incur a £1.00 daily charge.  Other than if we are in breach of these Terms and Conditions, all sessions booked must be paid for, regardless of whether the child attends. No refunds will be given for sessions missed due to holidays or sickness. Failure to meet payments will result in the termination of the Nursery place and in such circumstances the parents will not be entitled to a refund of any fees.

One calendar month's written notice is required if you wish to take your child out of the Nursery.
Early Years Entitlement

Early Years Entitlement funding is available for all 3 and 4 year olds from the term following their third birthday.
2gether Funding
We also accept two year olds on the 2gether funding. Please contact us for the procedure of how to find out if you are entitled to this.
Operating Hours

Serendipity Day Nursery is open from 08.00am – 18:00pm.

If you are late collecting your child from the Nursery, a late collection charge of £10.00 every 15 minutes will be invoiced.
Nursery Closure

The Nursery is open for 50 weeks of the year. The Nursery will be closed on Christmas Day, Boxing Day and New Year’s Day and those Bank Holidays associated with these days.  The Nursery will also remain closed for the remainder of the period between Christmas and New Year.  For Bank Holidays during the year, the nursery will also close.
Behaviour Management

We may require parents to withdraw or remove their child from Nursery in the event that the Nursery Manager considers the child to be disruptive or displaying inappropriate behaviour.
We will not tolerate Nursery staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a Nursery place.

We have full Insurance cover.   Details of the Insurance policy are available upon request.
Personal Property and Belongings
We cannot be held responsible for any loss or damage to children’s property. Every reasonable effort will be made by the Nursery staff to ensure the children’s belongings are not lost or damaged.
Practical ‘inexpensive’ clothing is strongly recommended for children attending Serendipity Day Nursery. It is the parent’s responsibility to name and clearly label all items of clothing.
We suggest that all toys, books or other equipment are not brought into nursery.
Termination / Cancellation / Change

We require a full calendar month's notice, in writing, should you wish to terminate a Nursery place for any reason.  Parents still remain liable for fees throughout the notice period. If a parent withdraws their child during this notice period, the fees shall still remain payable. We reserve the right to terminate a Nursery place with immediate effect if any fees are not paid by the due date, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour.
In all other circumstances we will give you one months' notice, in writing, should we wish to terminate a Nursery place for any reason.
If the parent for any reason postpones a start date, we reserve the right to charge from the original start date stated on the application form.

We accept no responsibility for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason, this applies to absence due to sickness, holidays and Bank Holidays. We accept no responsibility for children whilst in their parents care on Nursery premises, i.e. prior to arrival or after pick up.
We will not be liable to parents and/or children for any economic loss of any kind, for damage to the child's or parents property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.
We will make reasonable endeavours to keep parents and or children's property in good order.
Liability for damage of such property is excluded except where caused by our negligence.
Accidents and Illness

We reserve the right to administer basic first aid and treatment when necessary.

Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by Nursery to contact the parents but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment. We will administer prescribed medicines if parents complete a 'Medicine Consent' form and parents must take all medicines home at the end of each day. We may require parents to withdraw their child from Nursery in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend Nursery. We may also ask parents to withdraw their child from Nursery if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the Nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Parents are requested to inform the Nursery if their child is suffering from any illness, sickness or allergies before attending Nursery.

We have a realistic attitude to the needs of working parents but we reserve the right to contact parents if their child becomes ill during Nursery hours.

Under no circumstances will the child be allowed to leave Nursery with anyone unknown to Nursery staff unless the parent has previously arranged this. If the parent has made alternative arrangements by telephone, the Nursery will require the name, address and telephone number of the person permitted to collect the child and proof of photo identity will be required upon arrival at the Nursery. A list of responsible adults who are authorised to collect the child should be given to the Nursery Manager. The Nursery does also use a password system for entry to the building.

General Information

Parents are requested to inform the Nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/allergy. Parents must provide details, in writing, of the severity of the reaction/ allergy and must continue to inform the Nursery of any changes/progress to the condition, in writing, when they become aware. Parents are requested to inform the Nursery of any changes to all information kept in the Nursery.

These Terms and Conditions represent the entire agreement and understanding between the parents and the Nursery. Any other understandings, agreements, warranties, conditions, terms or representations, whether verbal or written, expressed or implied are excluded to the fullest extent, permitted by law. We reserve the right to update/amend these Terms and Conditions at any time. One months’ notice will be given of any changes made.